Tech Support & Maintenance
Just as with bicycles and cars, looking after a seating or mobility device is very important to increase its lifespan, minimise the effect of wear and tear, and ensure the continued safety and well-being of the user.
A regular routine of care is taught to users and carers to help maintain the device in optimal condition. This includes jobs like cleaning the wheelchair parts, upholstery and foam cushion, tightening nuts and bolts, screws and knobs, oiling moving parts, cleaning axels and checking tyre pressure. Education around the right tools and materials to use is given.
In addition to this daily care, it is important that all devices are checked by a wheelchair technician every few months or when attending review. The clinical team can provide information about parts replacement for the device.
Our skilled technicians manage more complex problems, replace parts and make modifications suggested by the seating practitioner. This may be done on site during a visit (mobile service) or at the factory if this is not possible. The seating practitioner and technician will advise when a device or cushion needs replacement and the upholsterer may need to repair or modify covers.
It is also important that devices are checked by a wheelchair technician every few months or when the user attends for review.
We also have a dedicated wheelchair repair and refurbishment workshop on site at our factory in Cape Town. It is well equipped and staffed to do repairs and solve technical problems affecting devices, both manual and power. They work closely with seating practitioners and can also refurbish a range of Shonaquip and other used hospital equipment or assistive devices for re-issue by trained seating practitioners.
When a device is for re-issue, a full assessment and fitting/customization process will be necessary to ensure the device is appropriate and safe for the new user.